Terms
1. Introduction
Welcome to D&E Cleaning Solutions! These terms and conditions outline the rules and regulations for using our services. By booking or using our cleaning services, you agree to comply with these terms.
2. Services Provided
We offer residential and commercial cleaning services tailored to your needs. The scope of services will be agreed upon before the start of each job.
3. Booking and Payments
• Bookings must be made in advance and are subject to availability.
• Payment is due upon completion of the service/within 7 days of receiving the invoice.
• Late payments may incur additional fees.
4. Cancellations and Rescheduling
• Customers can cancel or reschedule appointments with at least 48 hours notice.
• Cancellations made with less than 48 hours notice may incur a cancellation fee of 30%.
• We reserve the right to reschedule services in cases of unforeseen circumstances.
5. Liability
• We are committed to delivering high-quality cleaning services, but we are not liable for:
• Pre-existing damage to property or belongings.
• Loss or damage caused by events outside our control.
• Customers are responsible for securing valuables before services begin.
6. Health and Safety
• Our staff adhere to strict health and safety protocols during cleaning.
• Customers must inform us of any hazards or specific requirements before the service starts.
7. Customer Obligations
To ensure our services are delivered efficiently, customers must:
• Provide access to the property at the agreed time.
• Ensure utilities like water and electricity are available.
8. Privacy Policy
We respect your privacy. Any personal information shared with us will be handled in accordance with our [Privacy Policy].
9. Amendments
We reserve the right to update these terms and conditions at any time. The latest version will be available on our website.
10. Contact Us
For any questions or concerns about these terms, please contact us at:
info@de-cleaning-solutions.co.uk | 0793 865 8149
